Privacy Policy
Last updated: [Insert date]
1. Who We Are
Prevent Maintenance Limited (trading as Prevent Maintenance) operates the website prevent.co.nz and provides exterior property maintenance services across New Zealand. Our contact details: email info@prevent.co.nz, phone 021 772 526.
2. Information We Collect
We collect personal information you provide to us directly, including your name, contact details, property address and service requirements when you request a quote, complete a form or contact us. We may also collect information about how you use our website through analytics tools.
3. How We Use Your Information
We use your personal information to: provide and manage the services you request; communicate with you about your service or enquiry; send relevant information about our services where you have consented; improve our website and service delivery; and comply with legal obligations.
4. CRM and Marketing Tools
We use Go High Level (GHL) as our CRM and lead management platform. Information submitted through our forms may be processed and stored within this platform. Go High Level complies with applicable data protection standards.
5. Sharing Your Information
We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business (such as CRM platforms) under appropriate data processing agreements. We may disclose information if required by law.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. You may request deletion of your information at any time by contacting us.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to access, correct and request deletion of personal information we hold about you. To exercise these rights, contact us at info@prevent.co.nz.
8. Website Analytics
Our website may use analytics tools to understand how visitors interact with our site. This data is aggregated and anonymous. [Insert specific analytics tools used, e.g. Google Analytics].
9. Cookies
Our website may use cookies to improve your browsing experience. [Insert detailed cookie policy information].
10. Security
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website uses SSL encryption for data transmission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available at prevent.co.nz/privacy-policy.
12. Contact Us
For any privacy-related questions or requests, contact us at info@prevent.co.nz or 021 772 526.